Hospital Consumer Assessment of Healthcare Providers and Systems Essay

Abstract Hospital Consumer Assessment of Healthcare Providers and Systems or also called as HCAHPS is a too and gadget for measuring and evaluating the amount of contentment and satisfaction a hospital has given to a patient. The results of these HCAHPS surveys help all hospitals across the country and the world by providing data about the preferences of patients and the quality of healthcare, operations and activities that they prefer. The information taken from these surveys will be made public, thus providing more information to the people and to the hospitals. Hospital Consumer Assessment of Healthcare Providers and Systems presents a standard level of hospital care and operation to all of the hospitals in our country and around the world.   Hospital Consumer Assessment of Healthcare Providers and Systems The Hospital Consumer Assessment of Healthcare Providers and Systems, also known as HCAHPS, is a consistent, reliable and dependable survey device. It also has data collection methodology for use in objectively measuring and evaluating each of the patients’ perspectives of the hospital care and operation they have experienced. As of today, we know that almost all hospitals gather and collect information and data concerning patient satisfaction and contentment. Nowadays, our country has no nationwide or national standard designed for collecting and gathering this information that will facilitate and pave way for valid comparisons and assessments to be made across all hospitals and healthcare centers in our country or any given region. To be able to make matching and equivalent assessments and comparisons to back up consumer and patient preference and inclination, it is always very much essential to bring in and introduce a new, updated and acceptable standardized measurement approach to these matters. The survey is an intensive compilation of grouped questions that can be and should be integrated with modified and customized hospital items and operations. The integration of this assessment plan will pave way for the creation of a great number and high level information database which will complement and help out all the given data hospitals presently bring together and organize. This is done in order to maintain a high quality internal and in-house customer service and serviceability and quality-related activities and operations. There are three extensive and general goals that have molded and shaped the said survey. First of all, the HCAHPS survey is intended and planned to generate and create comparable data on patients’ perspectives of care. These perspectives permit objective, meaningful and unbiased comparisons between and among hospitals on any given topic, theme and/or subject matter.         Ã‚  These subject matters, topics and themes as we all know is very significant and important to the patient and consumer. Secondly, public reporting of the survey results is always planned out and agreed upon in order to produce incentives and benefits for hospitals that have been surveyed. One of the public reporting’s objectives is to further improve the quality of care that hospitals and healthcare centers give out to their patients. Thirdly, another objective of the public reporting is for it to serve and to develop public and community accountability and responsibility in health care and hospitals. This is done by overly-increasing the amount of transparency with which the quality and amount of hospital care and operations given to a patient or any person is equated in exchange for the public investment. Having all of these different goals, objectives and results in hand, the survey plan took a lot and will take a lot more of extensive, significant and noteworthy ways, .means and differentiated steps to improve, guarantee and assure the survey’s credibility, reliability, usefulness, practicality and most of all functionality. The main survey device and toll is composed of 27 unique and differentiatied items. There are two items which is aimed to sustain and uphold congressionally-mandated reports and information. There are also 18 substantive items that encompasses critical and vital aspects of the hospital experience are given and laid out for the patient to rate and comment about. Lastly there are four items to skip patients to suitable questions and there are three items to adjust and adapt for the combination of patients across hospitals. The HCAHPS is put under the careful patronage of the Hospital Quality Alliance. This group is a private and public partnership that consists of different major hospital associations. Members of these hospital associations range from private to public companies and people. References Forrester, R. B (1986). People, Healthcare and the Government.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   New Jersey. Aurora Publishing. Enyinna, C. O (1998). Healthcare and the Law.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Utah. Victory Books Ltd.